“It’s not personal, it’s just business.” How many pharmacists out in PharmLand have heard some variation of this quote just before your boss tells you something you really don’t wish to hear? According to the Merriam Webster online dictionary, personal (adj.) is used to describe someone whose job involves working for or helping a particular person. What industry could be more personal than healthcare? Our business consists of highly trained and skilled persons providing care and services of value to other persons. The value of the service results in the exchange of money and thus profit to the business. The job is about people… on both sides of the transaction. Has our leadership forgotten this simple fact?
THIS ENTIRE THEME IS FROM “PHARMACY GAL”. I ENJOY READING HER THOUGHTS AND, AS USUAL, SHE ASKS IMPORTANT QUESTIONS. I LIKE HER RELAXED STYLE. Gal is one of the few who Can discuss these issues without slipping down into a RANT. Jay Pee
Perhaps you are wondering what started this train of thought. A couple of days ago, someone whom I trust suggested that my working conditions were inhumane. I would have never thought to use this word to describe my job or workplace. Inhumane has always been a word I have reserved for extreme or dire circumstances involving abused animals or starving people. But, according to Webster, inhumane (adj.) means not kind to people or animals. Not kind? Of course! According to Webster, kind (adj.) is having or showing a gentle nature and a desire to help others: wanting and liking to do good things and to bring happiness to others. Isn’t being kind to others (in the special way that only a pharmacist can do) the reason many of us have entered the profession? I don’t think too many pharmacists would argue now that their employers treat them in an unkind or inhumane manner. Keeping a pharmacist locked to a chair in the basement of the hospital and turning them into an order entry robot for 8-12 hours a day is inhumane. The human connection in this case has been entirely removed from the transaction. Expecting pharmacists to stand on their feet behind the counter and stay sharp for 14-hour shifts with no meal or restroom break is inhumane. Too many pharmacy employers today are treating their employees as they would treat non-human assets. They use their employees up and then replace them with newer, younger models. They do not treat their pharmacists kindly or humanely. I think it is time to change that awful phrase to, “This is not just business, we are personal.” Our business is people taking care of people.
YOU NAILED IT, GAL. JP