Aug
31
2011
9

Watch Out For the Sharks Circling Walgreens

Is Walgreens going it alone?

Walgreens and Express Scripts Are at a Contract Impasse

By THE ASSOCIATED PRESS

Published: June 21, 2011

The Walgreen Company said on Tuesday that it was willing to walk away from more than $5 billion in annual revenue because the pharmacy benefits manager Express Scripts did not pay it enough to fill prescriptions.

If the companies do not settle their dispute, people whose prescription benefits are handled by Express Scripts will not be able to get their prescriptions filled at the biggest drugstore chain in the United States, and Walgreens will give up about 7 percent of its annual revenue.

I have been told that Express Scripts will be sending out coupons good at other retail pharmacies to make patients happy to be moving their prescriptions away from Walgreens.  We have made a lot of headway in the last decade, but here we go again.  Pandering to the base instincts of the consumers.

I am not that concerned with what Express Scripts is doing.  I am vitally interested in what the rest of the retail pharmacy world does.

PBM contracts have gotten to be ridiculous.  Those contracts, all by themselves, have contributed more than any other factor to the downfall of independent pharmacy.

Remember the Revolutionary War Era flag?  The one with the snake all cut up.  ”If we don’t hang together, we most certainly will hang separately.”

Now is the time to hang together.  What a thrill to see Express Scripts struggle to explain to the insurance companies and the businesses why their employees can’t go to 20,000 pharmacies because of their contracts.

It is time to get real and refuse these contracts that only trade dollars.  Express Scripts is going full frontal in an effort to portray Walgreens as greedy.  The PBMs have had their way with pharmacy, from the rear, with a huge grin and a choice cigar clamped in their teeth.  It is time to get real

Everything gets better when the drug store companies make more money.  Think how nice it would be to have a cashier until 8:00 PM and a late Technician.

Don’t forget that PBMs are for-profit engines.  Another layer of profiteering.  There are too many hands in the pot before the pot even gets to you.

When Walgreens was backing down CVS-Caremark, Rite-Aid, like a scavenging rat, sent out directives on how to get the Walgreens Caremark business.  Rite-Aid did not see this as an opportunity for a win against a PBM, more profit for everyone.  They only could see the opportunity to steal business.

If you are a middle manager in any pharmacy operation, chain, big box, grocery store.  Think before you have a knee-jerk, unexamined rush to profiteer.

Walgreens is doing the job for all of  you.  You might want to take a look at the contracts before you sign them.  It is time.

I know that you middle managers are out there.  I have tracking services.  Google Analytics & Site Meter.  Google reports that this site draws around 5,000 unique visitors a month with a total of around 9,000 visitors.  Site Meter lets me see the domain name of recent visitors.   In the last 6 hours, there have been visitors from Wal-Mart, Kroger, Bartells and Costco.  Those of you who have messages for any company that has pharmacies might as well write them here.  It is likely that someone from your company will read it.

It takes quite an effort for any huge ship to change course.  For Walgreens, it seems to be “All ahead Starboard”.   Much better than doing the same old things over and over again.  Much better than sacrificing the professional staff on the altar of cheap profits.

Walgreens has my respect.  And you know what, Wal-Mart does too and that comes from the post recorded here by Peon.

Support Walgreens in this battle with Express Scripts.  It will get dirty.  The PBMs know that the game is over, turn out the lights, if Walgreens prevails.  I just do not see why it, is always WAG that has to sacrifice and fight the fight.  You independents.  WAG is your best friend right now.

Written by Jim Plagakis in: Jp Enlarged |
Aug
29
2011
4

Here Is What I Gotta Say About That!

I watched a lunch customer rip off a young girl’s skin today, with her words.  She was summer help, I think, and she had been criticized by a shrieking harridan for serving a grilled cheese sandwich that was not hot.  To make it worse,  the girl had taken too long.  This was, apparently, a lunch place with timers.  When the woman began her loud rant, the owner hurried to the table and gave her the equivalent of a gift card.  ”Your lunch will be free,” he said.  Some of us didn’t like it and started to boo.  Within seconds, the people beside us began to whistle.  The owner turned red, the harridan stood abruptly and insisted that her date or (poor sucker) husband leave.  The owner then bodily took the young girl into the kitchen and loudly blamed the girl for causing a scene.  Within minutes, the girl appeared, without her apron.  She had been crying.  She had been fired, I guess.  Or, I hope, she just quit.  She had not invested years of her life learning the waitress skill.  She was not a Prisoner of Comfort.

Of course, I thought about the pharmacy and what you guys put up with every day.  A very difficult woman with limited English skills complained to “corporate” about me.  She had been trying to tell me her name.  This was over the phone.  She said her name was “Combull”.  I did not get it.  I asked her to spell it and she said with difficulty C-A-M-P-B-E-L-L.  I said, “Oh, Campbell”.  ”No, it is Combull.”  I said, “Maam, I pronounce that name Campbell.”

I weathered it.  She went after my balls and I kept them intact.  After I explained the difficulties, I never heard another word.

What bothered me today was how the harridan and the owner stripped this young girl of her dignity.  It happens every day to pharmacists and they, somehow, survive.  Well, not all.  Some have just left and found something else to do for a living.

Think about this when you listen to “The Beatles”.  When your dignity is stripped.  You are humiliated, ashamed and you feel powerless.  This is a terrible commentary about learned people who are professionals.  Of course, it has never happened to you or are you numb.

Written by Jim Plagakis in: Jp Enlarged |
Aug
24
2011
6

Can He Get It Cheaper At Wal-Mart? More “It’s about the MONEY.”

Forgive me for not recording all of the particulars of this transaction when it happened.  I cannot remember the name of the drug, generic or brand.  I clearly recall the context.  Just one more case of a physician being clueless about our business and just more evidence that our product-vending first paradigm is not sustainable in the 21st Century.  It is important to each of us, as professionals, to assert ourselves as important not as Prescription Mill Managers, but as a medical professional who provides important services.  The most important being complying with Our Duty to Warn.

I get a call from this doctor.  He has a thick, sweet eastern Pakistani accent.  He tells me that his patient has not received his mail order and he needs his medicine.  ”Will you give him a month’s worth to hold him over.”

“f course we will, Doctor.  However, if he has a mail order pending chances are that his insurance won’t pay.  Your patient will have to himself.”

The doctor tells me that the patient expects to pay.  He then asks me how much a month’s worth will cost.  He gives me the name of the drug.  It is clearly a generic name and his accent requires that he spell the name numerous times.  I fail to find the generic drug in the computer’s data base.

The doctor tells me that the drug is an injectable for Multiple Sclerosis.

“What is the brand name?”  I knew that the chances that this drug was available in a cheap form was nil.

“Don’t you know the brand name?  You are a pharmacist.”  His tone was imperious and I didn’t like it.

“I tell you what, Doctor,” there was a snap to my voice, “When you or any other doctor in your specialty knows what drug and dosage is best for a woman with morbid depression in her third term of pregnancy you can expect a pharmacist to know the brand name for this injectable.”

“Oh,” he exclaimed, “I didn’t mean to insult you.”

“You did insult me,” I said, “I have never liked the You are a pharmacist aren’t you question.

“Oh, I apologize.”  Then this Bozo told me the brand name.

“You knew all along, didn’t you?”

“Yes, I did.”

“You want a cash price for a month’s supply, 30 doses?”

“Yes, 30 doses.”

Wowza!  I put in the name of the drug, selected a quantity of 30 and brought the good news to church.  ”Doctor, that prices out to be $118,000.00.”  I figured that a quantity of 30 was not accurate.  30 doses of an injectable could be less that 30 ml.  But it was clear that the patient would not be paying cash and I am not the pharmacist who wants to be remembered for ordering a box of this stuff and selling only a couple doses.

“That’s impossible.  That can’t be true.”  He was puffing a little.  ”How can that be right?”

“Have you priced this drug before, Doctor?”

“No, I haven’t, but wouldn’t it be a lot cheaper at Wal-Mart?”  The faster he talked the farther east his accent went.

“You mean like four dollars, Doctor?”

“Well, not four dollars, but everyone knows that Wal-Mart is a lot cheaper for prescriptions.”

“If you believe that doctor, I have a bridge in Brooklyn I’ll sell to you cheap.”

“What?  What bridge?”

“The Wal-Mart Bridge.”

“Wal-Mart has a bridge?”

“Never mind, Doctor.  You would do your patient a favor if you called Right Source and demanded that they overnight your patient’s medicine by UPS or Fed Ex.  This is really expensive stuff.  I think I can say with certainty that my company would not authorize me to buy it without receiving payment in advance.”

“Do you think they would overnight it?”

“It is worth your time.  Your patient and her employer pay the premiums to the insurance company and the insurance company pays the Pharmacy Benefits Manager.  If the patient is harmed in any way by the mail order pharmacy dragging their feet, I’d suggest she finds a good attorney.  If this was a one hundred dollar prescription, she’d already have it.”

It irritates the crap out of me that we have to put up with this kind of ignorance.  Money counts!  I consider that the APhA is remiss.  They have the name and the deep pockets.  They could go full frontal on an educational campaign to tell the truth about pharmacy pricing, but that is much too common for an elite organization.

Written by Jim Plagakis in: Jp Enlarged |
Aug
20
2011
2
Aug
20
2011
3

It Is All About The Money!

Twenty years after Durham-Humphrey. There was no Big Pharma yet. If they was a need for a drug, they made it. Even if it was cheap.

Many years ago, in the second decade of Durham-Humphrey, when ready-made, standardized dosage tablets and capsules revolutionized the profession of pharmacy (Not A Good Thing) and left pharmacists with two jobs “Dispenser” and “Compounder”, the pharmaceutical manufacturers  were invested in curing illnesses and ameliorating the effect of diseases.  Everything they did was to those ends.  Slowly, the manufacturers morphed into an entity that we call Pharma.   By the 1970s, it became clear that profit was becoming an important consideration.  Now, in the second decade of the twenty first century, it is all about the bottom line.  If there is no big profit, they aren’t going to make it.  Pharma’s behavior is unconscionable.  This was in today’s The New York Times.   I am still dumb enough to believe that this is our profession.  I believe that we can make a difference.

August 19, 2011

U.S. Scrambling to Ease Shortage of Vital Medicine

By: Gardiner Harris

WASHINGTON — Federal officials and lawmakers, along with the drug industry and doctors’ groups, are rushing to find remedies for critical shortages of drugs to treat a number of life-threatening illnesses, including bacterial infection and several forms of cancer.

The proposed solutions, which include a national stockpile of cancer medicines and a nonprofit company that will import drugs and eventually make them, are still in the early or planning stages. But the sense of alarm is widespread.

“These shortages are just killing us,” said Dr. Michael Link, president of the American Society of Clinical Oncology, the nation’s largest alliance of cancer doctors. “These drugs save lives, and it’s unconscionable that medicines that cost a couple of bucks a vial are unavailable.”

So far this year, at least 180 drugs that are crucial for treating childhood leukemia, breast and colon cancer, infections and other diseases have been declared in short supply — a record number.

Prices for some have risen as much as twentyfold, and clinical trials for some experimental cures have been delayed because the studies must also offer older medicines that cannot be reliably provided.

On Wednesday, Dianne Nomikos, 65, went to M. D. Anderson Cancer Center in Houston for a 9 a.m. appointment to receive Doxil, a vital medicine for her ovarian cancer. She was told to go home and wait until new supplies arrived.

“My life is in jeopardy,” she said through tears in a telephone interview. “Without the drug, who knows what’s going to happen to me?”

The Obama administration is considering creating a government stockpile of crucial cancer medicines. The CDC already stockpile antibiotics, antidotes and other drugs needed in the event of a terrorist attack or earthquake.

Under one plan, the government would store the dry ingredients for cancer drugs and, in the face of a shortage, distribute them to hospitals, where pharmacists could mix them into injectable compounds.

Dr. Richard Schilsky, a professor of medicine at the University of Chicago, said the number of cancers diagnosed in a year was easy to predict. “So we ought to be able to make a pretty good estimate of the grams required to treat every patient in the country in any given year,” he said.

Legislation proposed in both the House and the Senate would give the Food and Drug Administration the power to demand that drug makers give early warnings of possible supply disruptions. Senator Amy Klobuchar, Democrat of Minnesota, said the idea behind the bipartisan bill came after she found that the agency had prevented 38 shortages last year after getting early alerts of problems at drug makers.

“I can’t say the drug companies are excited” about the proposed legislation, she said in an interview. “But we need to give the F.D.A. more time.”

A group of leading oncologists has started a not-for-profit drug company that it hopes will soon be able to import supplies of some of the missing medicines. The company will eventually manufacture the drugs itself, according to Dr. George Tidmarsh, a pediatric oncologist and biotechnology entrepreneur who will lead it.

“We have a meeting with the F.D.A. next week,” Dr. Tidmarsh said. “This unfolding tragedy must stop, and right now.”

More than half the recent shortages have resulted because government or company inspectors found problems like microbial contamination that can be lethal on injection. Others have occurred because of capacity problems at drug plants or lack of interest because of low profits, according to the F.D.A.

Doxil, the cancer drug Ms. Nomikos needs, is made by Johnson & Johnson. Monica Neufang, a company spokeswoman, said, “Our third-party manufacturer has had some manufacturing issues related to capacity.”

Heather Bresch, president of the generic drug giant Mylan, says the shortages grow out of a sweeping consolidation of the generic drug industry into a few behemoths that compete only on price and have foreign plants that are rarely inspected.

“The race to the bottom has led to an increase of products coming from plants in China and India that may have uncertain supply and may have never been inspected,” Ms. Bresch said. “If the F.D.A. was required to inspect foreign drug plants at the same rate it does domestic ones, we might not have so many of these shortages.”

Ms. Bresch has helped to broker an agreement that would require the industry to pay $299 million a year for increased inspections of foreign drug plants, a deal that must be approved by Congress and one she says will prevent some shortages.

Top government officials have held a blizzard of meetings in recent weeks to tackle the shortage issue, and more are expected over the next month — including a public advisory meeting at the F.D.A. and hearings in Congress.

“Drug shortages represent a pressing public health issue, and we are actively working to understand the causes, the full scope of the problem in the U.S. and internationally, and possible solutions,” said Dr. Howard K. Koh, an assistant secretary for health.

A crucial problem is disconnection between the free market and required government regulation. Prices for many older medicines are low until the drugs are in short supply; then prices soar. But these higher prices do little to encourage more supply, because it can be difficult and expensive to overcome the technical and regulatory hurdles. And if supplies return to normal, prices plunge.

Executives at Premier, a hospital buying cooperative, said that in April and May its members received hundreds of offers from obscure drug wholesalers to sell drugs in short supply at vastly inflated prices. Of the 636 offers that included a price, 45 percent were at least 10 times the normal rate and 27 percent were at least 20 times normal.

Such sales offers are legal as long as suppliers prove that they bought the drugs appropriately. Some wholesalers buy certain drugs in large quantities because they are betting there will be a shortage. The excessive buying can help make their predictions come true. “We never like to see a situation where people can profit off of a national crisis and engage in price gouging,” Mike Alkire, Premier’s chief operating officer, said in an interview.

Joyce Burke, 47, of Mooresville, N.C., has breast cancer and is worried that she might not be able to get Taxol, which is in short supply. A drug that might have been substituted for Taxol has a side effect that leads some patients to lose their fingernails.

“I was not looking forward to losing my fingernails,” she said.

On Thursday, she received her first dose of Taxol, and her doctor said he had secured enough of the drug to give her a second dose in a little more than a week. She will need four doses to complete the treatment.

“And I asked, ‘What happens if you can’t find the rest?’ ” Ms. Burke said. “It’s not nearly as effective if you switch drugs midway through.”

Written by Jim Plagakis in: Jp Enlarged |
Aug
19
2011
1

They Need to Understand that you are a Professional.

Is it all about the money? Is safe, effective patient care even in the picture? Why have a PIC if there is no discretion?

I wrote extensively in “The Rebels of Comfort” and “The Dangerous Book for Pharmacists” that you are all idiots if you do not, at the very least, make a show that you are following pharmacy laws.  Of course, I speak of counseling.  Read in the blog below (in red) one Kroger pharmacist’s move.

Your taking the time to counsel up to your own personal standards is a discretionary act.  The way you counsel is your business.  When you do counsel, trust me, it is a singular revolutionary act. You separate yourself from the role of Prescription Mill Clerk.  It is a no-brainer.  Counseling is what makes you a professional.  Compounding also, but how many of us do that on a regular basis?

Here is a letter from an XXX pharmacist.

I was terminated by XXX on 02/26/19 on improper charges.

I want the NCBOP to investigate the fact that I had too many technicians working with me for part of my shift (2pm-10pm) on 05/26/09

I was written up by the PIC and by my supervisor for failing to verify all the prescriptions that the technicians had filled. (See 3 attached documents)
Store volume that day was 518
Pharmacist hours that day were 18
Technician hours that day were 51
This is 28.9 rxs / hr, an UNSAFE rate of prescriptions filled.

As a floater pharmacist for XXX I sometimes found myself in situations where other XXX personnel seemed resentful of my “following the rules.” I was subjected to unfounded criticisms. The focus of my counsels morphed into “customer service” complaints. None of the complaints on which I was counseled were actually true. It was just building a series of steps to my dismissal. In fact I wasn’t at the location of the last incident on the date I was accused of “customer rudeness” as was documented by emails to and from my XXX scheduler from my home on that day.

She was written up by the PIC.  A pharmacist throwing another pharmacist under the bus.  What the PIC did was the dirty work.  That is not acceptable, in my book.

Written by Jim Plagakis in: Jp Enlarged |
Aug
17
2011
1

More Good Stuff From Steve

Here is where we get results.

I often advise: Document, document, document.  Here are some thoughts from a TPA member.
I think that more detail/instructions on how/when to document is necessary. I don’t think that the garden variety Pharmacists have a clue. We live in a world of fear & intimidation.. IMO.. documenting in a stealth mode.. we lose an advantage.
Most meeting are one-on-one… giving the “shirt” the most deniability .. “that is not what I said.. that is not how I understood it …that is not what I heard… and on and on…”
These shirts let us know that they have a “file” on us.. part of the fear factor.. if we keep notes and not let them know it… we are allowing them to have/keep the upper hand
I would suggest that after a meeting or being told something that you feel will harm pt’s safety, illegal, unethical,  against company policy or unprofessional… Sent them a email… explaining your understanding of the conversation and what your concerns are about the conversation… close the email with a statement “… unless I read from you … I will consider my understanding of our conversation/meeting is correct…” Send the email “read receipt”… send a BB copy to your home email.. If your company won’t let you send out emails outside of their VPN .. then write the emails at home and send them to the shirt from home.
If they have told you do to something that is against company policy.. are they going to answer in writing that is what they said?.. if they don’t respond… they have admitted by default that they told you to do something against some policy/law. If you have sent it read receipt and yourself a copy BB and they do not let their system to respond to a read request… it can be uncovered at some point in time … if you get to discovery during a depo.. that it was read .. and intentionally didn’t want to acknowledge it.
If it is something very serious… might want to CC chairman of the board and all the directors and the board of pharmacy… cc your attorney…
The next time that one of the RPHs at the chain gets drug over the coals for a mistake.. and the corp publically comes out with …” A Pharmacist is a professional and would not knowingly do something to harm a patient…” and throws the RPh under the bus… then every RPH that has a file of ignoring the laws/rules…. for that company should “leak” them the media and the board.. even if they had been sent before to the board.
There is a RPH on another website.. I think that he works for Kroger’s in TENN. and they came down on him for time he committed to consulting… He stated that he told them … via his attorney .. that it was his decision how much time that he took to consult… he claims that they have backed off. From the RPHs that I know that work for Kroger locally… they are not that far behind CVS in beating on their RPHs and the Rx dept staff.

I think that more detail/instructions on how/when to document is necessary. I don’t think that the garden variety Pharmacists have a clue. We live in a world of fear & intimidation.. IMO.. documenting in a stealth mode.. we lose an advantage.

Most meeting are one-on-one… giving the “shirt” the most deniability .. “that is not what I said.. that is not how I understood it …that is not what I heard… and on and on…”

These shirts let us know that they have a “file” on us.. part of the fear factor.. if we keep notes and not let them know it… we are allowing them to have/keep the upper hand

I would suggest that after a meeting or being told something that you feel will harm pt’s safety, illegal, unethical,  against company policy or unprofessional… Sent them a email… explaining your understanding of the conversation and what your concerns are about the conversation… close the email with a statement “… unless I read from you … I will consider my understanding of our conversation/meeting is correct…” Send the email “read receipt”… send a BB copy to your home email.. If your company won’t let you send out emails outside of their VPN .. then write the emails at home and send them to the shirt from home.

If they have told you do to something that is against company policy.. are they going to answer in writing that is what they said?.. if they don’t respond… they have admitted by default that they told you to do something against some policy/law. If you have sent it read receipt and yourself a copy BB and they do not let their system to respond to a read request… it can be uncovered at some point in time … if you get to discovery during a depo.. that it was read .. and intentionally didn’t want to acknowledge it.

If it is something very serious… might want to CC chairman of the board and all the directors and the board of pharmacy… cc your attorney…

The next time that one of the RPHs at the chain gets drug over the coals for a mistake.. and the corp publically comes out with …” A Pharmacist is a professional and would not knowingly do something to harm a patient…” and throws the RPh under the bus… then every RPH that has a file of ignoring the laws/rules…. for that company should “leak” them the media and the board.. even if they had been sent before to the board.

There is a RPH on another website.. I think that he works for Kroger’s in TENN. and they came down on him for time he committed to consulting… He stated that he told them … via his attorney .. that it was his decision how much time that he took to consult… he claims that they have backed off. From the RPHs that I know that work for Kroger locally… they are not that far behind CVS in beating on their RPHs and the Rx dept staff.

Written by Jim Plagakis in: Jp Enlarged |
Aug
17
2011
1

Do They Make It Difficult To Use The Bathroom?

A member of The Pharmacy Alliance sent me information about OSHA and bathroom breaks. I’ll get them up here this afternoon or tomorrow.  I spent a short time in the pharmacy of a big box store.   I was around 55 years old at the time.  I was a well-hydrated man.  I drank water all day long and… I had to go pee frequently.  The Men’s Room was a football field removed from the pharmacy.  It took ten minutes to visit the bathroom.  I got all kinds of comments, mostly derisive.

http://employeeissues.com/breaks_meals.htm
Although there are no Federal and few state laws that require employers to give bathroom breaks, the Federal Occupational Safety & Health Administration (OSHA) has interpreted a section in its Sanitation Standard, to mean that it “…requires employers to make toilet facilities available so that employees can use them when they need to do so. The employer may not impose unreasonable restrictions on employee use of the facilities.”
In 1997, OSHA issued a $332,500 fine to Hudson Foods, a poultry processing plant in Missouri, for violations including failure to provide employees sufficient restroom breaks.
The OSHA regulations dictate the minimum workplace ratio of toilets to workers, but don’t specifically speak to employees’ rights to use the toilets. Still, OSHA determined in the Hudson case that the company violated the law when they refused to grant bathroom breaks.
An official Standards and Compliance Letter issued by OSHA in April 1998 says employers must give workers prompt and reasonable access to toilet facilities.

http://employeeissues.com/breaks_meals.html

Written by Jim Plagakis in: Jp Enlarged |
Aug
17
2011
1

HIPAA Violations

Free Prescriptions With A Car Wash

Regarding the news below about CVS-Caremark sharing patient information.

My friend is a “Compliance Officer” at a major hospital in a large US city.  A pharmacist who became a “suit”.   This is what he shared regarding the post below.  ”Will This Ever End?”

CVS Caremark Customers Beware

If you are a CVS Caremark customer, be on the lookout for anti-consumer practices identified by five respected consumeCaremark’s harm to consumers. Examples includr groups who recently asked the Federal Trade Commission to unwind Corp. merger. In an April 14, 2011 letter, they say there is “strong evidence” of CVSthe CVS Caremark

My friend clearly states that CVS-Caremark violates HIPAA regulations.

All HIPAA & Privacy issues are only handled by the Office of Civil Rights & are only complaint driven. CMS just finished scolding Civil Rights for lack of agressive pursuit & fines. Expect to see more action in the near future because of this scathing report, maybe even unannounced audits of healthcare organizations both IP & OP. I just wrapped up a case that took us 13 months of activity & although there was no justification we decided to settle for $1000 before she put us through the entire appeal process & another year of legal expense. Grifters are catching on that this can make you an easy mark.

From HHS website

How To File a Complaint

If you believe that a covered entity violated your (or someone else’s) health information privacy rights or committed another violation of the Privacy or Security Rule, you may file a complaint with OCR. OCR can investigate complaints against covered entities.

COVERED ENTITIES - A covered entity is a health plan, health care clearinghouse, and any health care provider that conducts certain health care transactions electronically. For more information, please review our Understanding Health Information Privacy section or look at our responses to Frequently Asked Questions (FAQs) on our web site.

COMPLAINT REQUIREMENTS - Your complaint must:

  1. Be filed in writing, either on paper or electronically, by mail, fax, or e-mail;
  2. Name the covered entity involved and describe the acts or omissions you believe violated the requirements of the Privacy or Security Rule; and
  3. Be filed within 180 days of when you knew that the act or omission complained of occurred. OCR may extend the 180-day period if you can show “good cause.”

ANYONE CAN FILE! - Anyone can file a complaint alleging a violation of the Privacy or Security Rule. We recommend that you use the OCR Health Information Privacy Complaint Form Package. You can also request a copy of this form from an OCR regional office. If you need help filing a complaint or have a question about the complaint or consent forms, please e-mail OCR at OCRMail@hhs.gov.

HIPAA PROHIBITS RETALIATION - Under HIPAA an entity cannot retaliate against you for filing a complaint. You should notify OCR immediately in the event of any retaliatory action.

HOW TO SUBMIT YOUR COMPLAINTTo submit a complaint, please use one of the following methods.

If you mail or fax the complaint, be sure to send it to the appropriate OCR regional office based on where the alleged violation took place. OCR has ten regional offices, and each regional office covers specific states. Send your complaint to the attention of the OCR Regional Manager. You do not need to sign the complaint and consent forms when you submit them by e-mail because submission by e-mail represents your signature.

Written by Jim Plagakis in: Jp Enlarged |
Aug
15
2011
3

Answer to the comments from Ron, a CVS pharmacist.

Piss on the cheaters

As a CVS pharmacist, I have not seen any of this conduct.  I am treated fairly so I don’t understand these accusations.  But I just wanted to say, doesn’t that pharmacist in the photo with the 2 nurses look like Ben Franklin or someone out of that time period?
.
It is Ben, Ron.  Tongue in cheek.  Having fun with an image.  You are fortunate that CVS treats you fairly.  My mail is perhaps one in fifty CVS pharmacists feeling as you do.  In the end, it is the supervisor who makes or breaks a pharmacist employee’s satisfaction with the job.  Good boss… Happy employee.
.
Read the comments on the pages and pages of CVS critique.  One guy said that the message from CVS seems to be, “If you can’t do the job, we’ll find someone else who CAN’T do the job.”  I hear horror stories from career CVS pharmacists who have been told that they have slowed down and are no longer effective.
.
CVS cannot hide.  No matter what they do, it is known immediately everywhere.  There just might be a flash mob in front of a CVS store one of these days.  Such events are  not due to technology.  They are fueled by the technology.  Take the Arab Spring and translate it to any company in which the CEO is a tyrant and advances his or her initiatives on the bodies of employees.  It will not be a sustainable model.
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This is an age that we are barely ten years into.  We have cloud computing, 4G wireless, Skype, Facebook, Google, Linked In, Twitter,
the Android smart phone, ipad and iphone, And it is cheap.  We have gone from connected to hyper-connected.
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All of this allows for instant anger when you are badly treated, Ron.  Indignation is a model that no middle manager is equipped to handle if he/she is unfair in their treatment of employees.  This creates very powerful forces within the company and those forces are peopled by the everyday pharmacist.
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When the pharmacist in the store sees very clearly that the emperor has no clothes, it is the beginning of the end.
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Recall the TV image of Hosni Mubarak being wheeled into a cage in the court of law in Cairo.  Every leader AND CEO should reflect on that image.  The power pyramid is being turned upside down.


Written by Jim Plagakis in: Jp Enlarged |

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