
And that Problem Is:

The Merger Has Been Approved.
I am taking a five day vacation. Be back the 11th. If it rains, I might write something here. In the meantime, what are your thoughts?
Every day, I hear from pharmacists who have been working in conditions that put the public in danger. From everywhere, almost. I have never heard from an Oklahoma pharmacist. Does that mean that it is different there?
You are not getting enough help because your company is not making enough money. It is not your fault, but the result is that your department is a hard slog every single day. You violate the law. You give no shit about patient care. Wait times rule your kingdom. This is not practicing pharmacy. This is a rodent on a hamster wheel. The “Prescription Mill” needs Advanced Technicians, but we need strong advocacy from You Know Who. It starts with an ”A”, ends with an “A” and had “Ph” in the middle. That gripping you feel in your stomach is not good for your health.
Here are my thoughts. The big companies that run pharmacies aren’t making adequate profits and it is their own damn fault.
Forty years ago, 90% of all prescriptions were cash. There were no on-line plans. Paid and PCS were paper billing. The union members brought in cards that the “Pharmacy Clerk” (There were no techs yet) filled and the RPh signed. The patient paid cash and was reimbursed by the union’s welfare/medical fund.
Some bright idiot Master of the Universe (probably a 1970s version of a graduate of a night school MBA program) said, “Hey, you guys, we can get a competitive advantage by lowering our price on the top 50 prescription drugs.”
“Awright,” the CEO chortled, “Let’s do it. We don’t need that 40% profit. We can get by with less. Light up the big cigars and pop the corks, Motherfuckers, let’s do it.”
Down the street, the Masters of the Universe at Drug Chain Lemmings responded, “We’ll show them. Let’s do the top 75 drugs and go lower.”
After every drug store chain lowered their prices, NOBODY had a competitive advantage.
But that paradigm has driven the algorithm of our industry since the 1970s. What really pisses me off is that non-pharmacists (I love to call them Masters of the Universe) have ruined our industry and nobody seems to notice. I would have fired their asses with the first utterance of “Gift Cards”. Let them go ruin a big box store or a grocery chain.
MBA Mastesr of the Universe have traditionally been viewed as shady characters unless they graduated from schools like The Wharton School and, trust me, MBAs from U Penn, Stanford or Yale are not working for Rite-Aid or CVS.
Doesn’t it piss you off that your industry has been ruined by kids who HAVE NO STANDING? None of them have ever answered a pharmacy phone. None of them have ever ran the POS. None of them have ever gone to the drive-through and had to breath exhaust from a 1978 Pontiac. And those are just essential tech jobs. You could not even start to explain to them what a pharmacist does (and is supposed to do).
“I know Mr. Master, that I should be doing all of those “Waiters” on the counter, but this young woman is bleeding all over your new waiting area furniture and I am going to put her Methergine prescription first.
“What about Mister Tantarino? You want me to do his Norco, Soma and Xanax first?”
“I am going to ignore that mouthy bastard who keeps whining that he ‘Needs his meds now’.”
“What’s that? I need to follow company policy?”
“You need to kiss my ass. I think I will call the state board of pharmacy on your ass.” (You and I know what a joke that would be even if I officially complained of non-pharmacist interference.) But the MBA does not know that.
Silence.
“Hey. Mister Master of the Universe, what’s your home address?”
“What? Why do I need your home address? Because I am going to send my tech “Bruno” over to kick your fuckin’ ass after he breaks your kneecaps.”
Sorry about the adult language, but, my friends, I need that kind of release once in awhile. The language does not diminish the message. The only mistake we made was to allow this to happen…. for a paycheck.
In the mid-1960s, an outfit called Revco started the deep-discount madness in Ohio. The big question being asked at the University of Toledo was, “Would you work for Revco?” Most of us said “No”, but some of us did go to work for Revco. We could have killed off the discount craziness fifty years ago.
I have talked about the coming avalanche of prescriptions. One statistic. 10,000 Americans turn 65 every single day. That’s a lot of prescriptions. If you are youngish, look into an SBA loan and open your own store. If you like rural areas, you cannot miss.