New at CVS, Personal health checks
This from a “chica” in Texas.
The Rx belongs to the patient, not CVS. I think I’d enjoy this. ”Mr. CVS Pharmacist,” I would say, “Who gives a shit what CVS wants. We follow the law. When this patient complains to the state board, I want her to use your name.”
Yesterday, some “RPh” at CVS asked me for my state license number to complete a transfer. I flatly refused, saying that was not state law. He claimed he could not complete the transfer without it. I had two transfers and gave him two random 5-digit numbers as my license number which, I’m guessing, he just added without thought.
What is up with CVS?
Sometimes they just ask for my initials (state law require a name, so what is up with that?), they frequently ask for the store DEA even when not a control RX, BUT MY PERSONAL STATE LICENSE NUMBER????
This is right up there with the CVS chick who told me it was against their policy and procedures to transfer out controlled substances. I mostly believe she lied because she did not want to do it…but that was a pretty bold lie.
I also really detest their policy of apparently ‘deleting’ scripts out if they are on hold and they are being transferred out – apparently they can delete the rx completely while still holding the hard copy and not keep a papertrail going. Medicaid and Medicare require a paper trail and I steadfastedly get all info and if there is an issue, it will lead back to where the original rx is. It’ll be up to them to find it……
Somewhere in the CVS system, my in-law’s zip-code now figure as my state license number.