I have asked myself recently, “Jay Pee, are you over-the-top with your incessant snooping on CVS?” I have heard plenty about CVS and their 14 hour shifts and the egregious manner in which they behave regarding pharmacists, chattel, galley slaves, piece-workers. The metrics are king and professional services are neglected. That is what I thought. That is what I believed. That is what so many people who say they are CVS pharmacists report. How do I know? Perhaps they are just ringers.
The trials of K**** H***** and 3 P X are not bull shit. K***** took 3 P X to the wood shed. Both sides had their hands slapped when the North Carolina State Board of Pharmacy should have rightfully taken a club to Big Evil. We still do not know the final disposition of this case. Any legal opening and K**** will sue. It may have already happened. 3 P X may have already settled. The settlement may have gagged K***** forever. That is okay with me as long as K**** gets to pay off his mortgage, set aside a ton of money for the college education of his triplet toddlers and make appropriate investments so he and his wife will retire to a beach place on the Carolina coast by age 50.
Too bad K***** was not in Oregon. Can you imagine how the Oregon BOP will look at a non-pharmacist, community college Associate degree store manager walking into the pharmacy and usurping the pharmacist’s authority?
“You will open the drive-through right now. A fat woman drinking a monster Slurpee complained.” That is what the North Carolina non-pharmacist store manager said, essentially.
North Carolina has laws about such a thing. So, what the hell….?” K***** expressed that he was not able to safely do his job.
So, I look for anything that makes CVS look good. A few days ago, a person who claims to be a CVS pharmacist left this comment.
“I work for CVS. I love my CVS. Maybe it is my supervisor. She is concerned about both customer satisfaction and patient safety.
RxConnect (our computer system) is not antiquated. It mostly does what it is designed to do, and works well (Rx2000 was a problem).
The problem of more, faster is not unique to CVS or Walgreens, or Kroger. The entire industry is having this problem. However it is as much the fault of the government and PBMs increasing regulations and decreasing reimbursement than anything. Yes, some managers are only concerned about the bottom line. But that is not reflective of the whole company.
If you come to my store, we will treat you well. I will counsel you on a new Rx. I will not rush, but it will be right. It is about knowing how to both serve customers and take your time. It can be done.
BTW I love my techs. They are the best I could ask for. The training is what they make of it, and all of mine are eager to learn to do things right. I would almost guarantee that all of the stores that have these problems are missing something that they have been told to do, but aren’t.
So, I said, “Okay, Plagakis, there it is. A comment from a pharmacist that puts new light on CVS. This guy loves his job.
I looked at the next comment in line and the peace I felt was shattered. Another CVS pharmacist wrote this.
“There is now a CVS policy for techs to write up a form on all staff and float pharmacists who do not follow the “rules.” I have not been allowed to see this form or get clarification as to what the “rules” are. The lead techs have been told in our district that they are in charge. My techs restrict this to work flow and correction of other techs but the shift in power is noticeable in the pharmacy.”
This looks like frikkin’ Nazi-shit. CVS is a huge company. If this is true, Rhode Island has definitely gone to the dark side.
I take it back about giving CVS some slack. How can we look the other way when our fellow pharmacists are treated like this?
A technician spying on any pharmacist is not acceptable. A technician behaving in this manner needs to be shown the door. She works in the pharmacy at the discretion of the pharmacist on duty. Not CVS.
Is this another K***** case brewing? Is there a pharmacist who does not need CVS out there willing to not just rock the boat, but sink the fucker?