Blah, Blah, Blah. More CVS criticism from a CVS grunt on the front line. Apparently, you enjoy reading this stuff. I’ll keep on passing it to you. Tell me when you are sick of it. This pharmacist makes a good point. I wonder who was charged with picking the winner? Jay Pee
Attached is a weekly CVS newsletter to a certain region. Of the 6 stories, I would think saving a life with story 1 would be the most impactful. The “contest” is judged by which story is most impactful in regards to helping out a customer/patient. Apparently, saving a life is second fiddle to opening a store in a hurricane. It is just another example proving CVS just doesn’t care about anything but money. Feel free to use this on your website. I’d love to see what other people think of it.
Walking the Talk
District 1 – Store 5013. On 9/19 at the beginning of our day, a customer called up and told me she was trying to overdose on her medication. She was slurring her words and having a hard time talking. I immediately put my technician “Sally” on the phone to talk to our patient while I called 911 and informed the EMS of the situation. Because our patient lives out in the country, it took a half hour before the ambulance reached her home. All the while, Sally tried to engage our patient in conversation to keep her from falling to sleep. Sally was so extremely kind, caring, and calm. She really kept a level head on her shoulders in a crazy situation!!! She was such a blessing to me that day, as well as a blessing to our patient. She was making small talk as well as discussing deeper issues with her. She is truly a shining star!!! Thank you, Sally, for keeping a level head when it counts!!!
District 2 – Store 0649 – The store manager was given an envelope with money in it for “Suzanne.” The manager leanred later that it was to repay Suzanne for her covering the amount the customer was short when checking out at her register the other day. The customer was very appreciative of her doing this and wanted to be sure she was repaid. Thank you to Suzanne for “walking the talk.”
District 3 – Store 5008 – Shift supervisor, “Joe” found a wallet with a large sum of money in it in the store. Ed looked into the wallet and was found a CVS extracare card and was able to call corporate and get the information for the customer to return the wallet to him. The customer was extremely appreciate of Joe’s care and concern in returning his wallet to him. Thank you Joe for “walking the talk.”
District 4 – Store 0502 – An elderly patient came into the pharmacy and was distraught over their insurance situation, “Bill” learned at that time that the customer was suck in what they refer to as the “Donut hole” of insurance. Bill looked into the patient’s medications and insurance plan and speaking to the doctors and working all together they were able to reduct the patient’s co pays for the month in half. Thank you to Bill for “walking the talk.”
District 5 – Store 1600 – A customer called the pharmacy stating that she had fallen at her home and was unable to get up and was extremely upset and confused and was able to call the pharmacy in hopes of getting someone to help. “Danielle” stayed on the line with the customer talking to her calmly and distracting her from being upset while the paramedics were called and were able to locate her at her home. Danielle stayed on the line the entire time with the customer making sure the paramedics were at her side before hanging up. Thank you Danielle for “walking the talk.”
District 6 – Store 1594 – During the recent storm the power was out at the store and “Ron” had been at the store with just a flashlight and was there in case anyone came in for their prescriptions. A customer came into the store that was in town visiting and explained to Ron that she was stuck due to no travel and unable to get back home to get her medications. Ron was able to help her in getting her medications so that she did not have to go without while she was unable to get back home. Thank you to Ron for “walking the talk.”
All typos, run-on sentences, and improper grammar were put in as on the letter. I did not want to ruin all the fun.
Thanks, CVS RPh