You understand that there is danger out there and you act accordingly. You understand that they are not your friends because it is their ass if you do not toe the mark. When it looks like you are not in “The Program”, you will be the one thrown under the bus. You see, they do not give a shit if you are an effective retail pharmacist. It means nothing to them if you get compliments from your patients. It doesn’t even matter if you are having a noticeable positive effect on the return on investment. You are a highly educated medical professional, but they do not give a shit. They want you in the box. They depend on measurable indices. How fast. How fast. How fast. How safe? They give lip service, but c’mon, you know the truth. Patient centric? Of course, they claim, but you know who much bull shit that is.
They want ROBO-DISPENSERS. To prove this argument, just look at the new, for-profit, schools. They don’t even teach compounding and the chain companies are gobbling up these clueless kids right and left. I received an email from a guy who told me that at his Wal-Mart, the official words is “Do Not offer to counsel on OTC products.” Apparently, it takes too much time.
That was just foreplay to get you all hot. Here comes Da Judge. Get ready. Jay Pee
You Must Protect Yourself because they can come after you at any moment.
I get Emails all the time. Usually, they are letters of complaint. H0w bad it is. Oh, woe is me. Won’t someone save me. Then, I get the occasional message from a pharmacist who saves herself.
I found one this week. A youngish woman told me about how she actually won a round and what she had to do. In her words. She asked me to keep her name. the company, even the state out of it.
The store manager told me that he wanted me to come to the office FOR A TALK when the later RPh came in. He doesn’t call people up there unless he is going to write them up. I had to wait 6 hours and I got nervous. Real nervous. My stomach started to act up and I noticed that I was chewing my lower lip, a sure sign that I was really upset. I told myself that I hadn’t done anything wrong, but it did not help.
The manager was not in the office when I got there. I took a seat and looked around. My stomach felt worse when I saw my name on the “Employee of the Month” plaque. I felt even sicker when I saw a folder on the desk with my name on it. I sat there another 5 minutes. I looked out the office window that overlooked the store selling floor. The manager was way up front, by camera, so I said to myself, “What would Pharmacist Steve do?” I knew that Steve wouldn’t just stand there waiting for the knife to come down. So, I picked up the folder with my name on it. I sat down because my legs were shaking and my knees were weak. Then, I started to get really more upset by what I was reading. The whole file was filled with charges against me. I got really pissed off then. What really got my back up was something that was supposed to come from a pharmacist who didn’t even last 6 months. He told the manager that I said, “Hey, Bert, no wonder I started getting excited when I heard your foot steps.” He took it all wrong. I remember it. I was actually excited because he was a half hour late and I was hungry. He made it sound like a come on thing, like I wanted to hook up. Uggg. Bert is an idiot. I don’t think he ever even had a date. He told dirty jokes that weren’t even funny. My husband said that I should go the sexual harassment route, but I told him that I was too adult and that I could take care of myself. Who thinks that jokes about “rubbers” are funny in 2013? There was a note from a customer that said I ignored her when she wanted to ask a question. A whole bunch like that, from ten years ago.
I have been reading JP’s articles and this blog for years. Not long ago, I said to myself, “If Peon can be a real pharmacist at a place as bad as Wal-Mart, I can do it.” I started to counsel more. I slowed down. I refused to answer the phone until I have completed a task. The comments in the folder started to get really mean about then. Two of the four technicians wrote to the manager that I had slowed way down and that our wait times were too long. Isn’t it funny that they both wrote the same thing? Wonder who put them up to that?
Then, the pages on top were a letter from a woman customer and the write-up. Ready to go, waiting for my signature. No frikkin’ way, not ever would I sign that or anything else.
The letter said that I had been hitting on her husband for a long time and she was tired of it. She said that her husband did not want to cause problems so he never said anything until she confronted him. That is BS. The guy is a touchy feely creep who never says a word, but the way he looks at me when he touches me arm weirds me out. I want to puke.
I asked myself, “What would JP do? Steve and Peon? I tried to imagine what Marie Rodriquez would do. She is one of my heroes. So when the manager came into the office, I said, “I am going to file a sexual harassment complaint against Bill Reynolds.” (the husband of the woman complainer). My mouth was really dry, but the words came out.
“What?” His eyes got real big.
“By law, the company has to protect me from him. If you don’t, I will do something about it.” Just like Marie would.
He got all tongue-tied, so I went downstairs and told the other pharmacist that I didn’t feel well. I just left. I never heard another word about this, but I have been warned now. My company is not what I thought it was. I stopped at the mall and spent all of my clothing allowance for 3 months on this great pen looking thing that can record voice, but also a picture. This does make me feel safer and it is fun. I will download once a week and then delete the stuff that means nothing. So far, I have saved one thing with a customer. If he tries to get me in trouble, I got him. I am thinking about investing some money into a few “bugs”. They are really cheap. It is the receiver that is expensive, but the salesman said I could leave it in the car. According to him, I can take the memory thing out of the receiver and plug it into my computer to listen and keep only what I want. Should I plant one in the store manager’s office and the pharmacy too? Easy Smeasy.
My husband hollered at me. He said I was getting obsessed. I told him he is right, but I don’t know how to stop. I feel secure and I don’t want to give that feeling up.
I will hold off on my advice until I hear what you guys think. Jay Pee